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Account Manager

Full-time, permanent, office

£30-£42k p/a, plus monthly performance related bonus dependent on experience.

We are looking for an Account Manager to join our growing business. We are looking for a team player to develop within an accomplished creative business with an international reputation in brand, design and digital. You will get to work on varied client accounts and different aspects of design, including brand, design for print and digital. 

You’ll join a talented team working with an exciting portfolio of regional, national and international clients. Optima are a forward-thinking agency, producing high-quality design solutions for almost 30 years. We are looking for an Account Manager to build and maintain strong, long-lasting relationships with clients, taking a genuine interest in their organisations in order to fully understand their needs. 

It’s an exciting, fast-paced agency environment. The team is extremely friendly and has a very collaborative way of working, sharing a varied and demanding workload. All Account Managers are assisted by the project support team to ensure we deliver exceptional customer service and by our studio of talented designers and developers to produce great solutions for our clients that get results.

About Optima

We are an established design agency based centrally in the UK in the beautiful cathedral city of Lincoln. We are a multi-disciplinary agency delivering a breadth of digital products and services alongside an established brand and traditional media offering, which covers all aspects of brand identity and design for print, packaging, exhibition and point of sale. We are driven by an overarching desire to make a positive difference in the world through the work we do every day.

Our diverse client portfolio ranges from global NGOs responsible for influencing policy on world health, workers’ rights and education to businesses and organisations from a national to local level across sectors including agri-food, retail, manufacturing, engineering, government, business services and consumer goods.

You should have

  • Ideally, at least two years’ experience working in a similar role at a creative/digital agency or have transferrable skills from an equally demanding client-facing/sales role with experience of commissioning design.
  • A genuine passion for brand and design and be digitally savvy.
  • An ability to listen and understand a client’s individual needs, their sector and the commercial challenges they face and be able to interpret their objectives into a design brief for the studio teams.
  • Demonstrable experience of nurturing relationships and building client accounts.
  • Ability to negotiate and cross-sell agency services.
  • Excellent interpersonal skills, written and verbal communication skills.
  • Great organisational skills, be able to manage a portfolio of accounts as well as a projects fine details and the ability to multi-task.
  • Resilience, decisiveness and determination, with a focus on successful outcomes.
  • Financial acumen, including regular forecasting and reporting for client accounts.
  • Previous experience working with a CRM system and competency with Office suite and Adobe Acrobat for commenting.
  • A full UK driving license.
  • A UK or European passport. 
  • Ability to commit to a role based in Lincoln with working hours of 8.30am to 5.30pm. There is home working flexibility at times but when we are able to work from the office the role will be based there. 

Who we’re looking for:

  • Great listening skills.
  • Confidence not cockyness.
  • Honesty and integrity.
  • Solid communication skills in verbal and written forms.
  • A positive attitude and willingness to learn and improve.
  • A team player.
  • Hardworking and flexible.
  • Ambition and drive.
  • Willingness to travel nationally and internationally.

How to apply:

If you think you would be a great fit for our team, apply using the form below. Please ensure you send us:

  • A cover letter/introduction outlining why you would be a great addition to the team
  • Your CV (Maximum 18MB)
  • Examples of accounts managed/experience.

Without these three pieces, we will sadly be unable to consider your application.

Closing date: 9 February 2024

Apply Now

Cover Letter

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PDFs and Word Documents only. Max file size 20MB.
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PDFs and Word Documents only. Max file size 20MB.
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Hybrid Working

Optional home working for up to two days a week, the rest of the week office-based to help support and mentor junior staff and collaborate as a team.

*Available after initial three months


Flexibility on start and finish times and arrangements around childcare – just ask and we’ll accommodate if we can.

Extra Holiday

We have always gifted the team an additional three days each Christmas so that the team can enjoy a longer festive break – the doors close for Christmas and open again after new year.

Training & Support

Access to training resources and courses, regular reviews and being part of a dynamic team sharing ideas, learning from one another and mentoring less experienced members of the team.

Employee Recognition

Each month, the team choose an Optimite who has been more of a star than usual! The winner is rewarded with a meal out for two on us.

Team Treats

We’ll be honest, most treats come in the form of food and drink – breakfast butties, lunches, ice creams in summer, and Friday afternoon drinks in our bar. As a thank you, the Christmas Voucher Fairy issues gift vouchers of your choice.

Festive Fun

In December it’s time to get dressed up and celebrate the year’s achievements and we provide our staff with an end-of-year Christmas party featuring secret santa, the smartie awards, and much more!

Great Office & Kit

Our office is the converted Duke of Wellington pub – it’s pretty cool, full of character and quirky features, we have extensively refurbished it to provide a modern and comfortable office. We have invested in kit to ensure everyone is set up for working both on and offsite.

Join a megamix of creative and technical talent

Meet our team